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It is with great sadness and a heavy heart that Midwest Single Source announces the passing of the company’s Founder and Chairman, John H. Osborne. Our dear friend passed away on March 4th, 2024, in Bonita Springs, Florida after a courageous battle with MSA (Multiple System Atrophy), a form of Parkinson’s disease. John was an exceptional presence in all our lives – a wonderful husband, father, grandfather, friend, mentor, and so much more. He lived and created an extraordinary life for himself and those around him. May you rest in peace JHO. Cheers!
Memorial Service for Wichita, Kansas, will take place at 3pm at St. James Episcopal Church located at 3750 E Douglas Ave, Wichita, KS 67208

WE SUPPLY YOUR COMPANY FOR SUCCESS

Your vision is our inspiration. Let us combine our printing and marketing expertise with to bring concept to completion. Business cards to brochures, catalogs to calendars, we’ll deliver what you need on time.

  • Since the launch of Forms Management in 1976; The now-called Midwest Single Source has experienced quite a transformation during the last 40 years. Starting in Wichita, KS, the company has grown into locations in Topeka, KS and Oklahoma City, OK. Today we are well known for next-day delivery of office supplies, the ability to provide nearly one million promotional items as well as creating a custom online store for each customer. Midwest Single Source has seen growth in almost every department from direct mail to corporate apparel. Our experienced staff is here to serve you. Give us a call and see what we can do for you and your business!

August 20, 2018

5 Ways to Have Better Customer Service

Have you ever heard the phrase, “The customer’s always right”? If you work in the world of business, chances are you’ve heard this line at least a time or two. And while the customer may not always be right, the customer definitely should take a very high priority. 

In fact, according to the American Express 2017 Customer Service Barometer, more than half of Americans have scrapped a planned purchase or transaction because of poor customer service. Additionally, 33% of Americans say they will consider switching companies after one interaction with bad customer support. And of course, if a business doesn’t have customers, it won’t be successful. Needless to say, customer service is an incredibly important aspect of any business model. So, here are five ways your business can have better customer service. 

1. Respond as quickly as possible.
One of the simplest ways to have great customer service is by responding as quickly as possible. Chances are, if a customer is calling in to the business, he or she might already be frustrated with the product or service. Forcing customers to wait an extra amount of time can only exacerbate the experience for them. One survey cited by SuperOffice reported that 41% of consumers rated being put on hold as their biggest frustration. The same article stated that on average, email response time to customers is a whopping 12 hours. Make customer service response time one of your top priorities, and you can be sure customers will feel taken care of.

2. Truly listen to the issue.
Once you get in contact with customers, be sure to truly listen to their issue. When it comes to communication in general, we tend to talk more than we listen. But when it comes to customer support, there is nothing more valuable than providing a genuine listening ear. Ask questions, empathize with customers’ frustrations and get down to the bottom of the root issue. Then—and only then—see about any suggestions you can offer to fix the problem. When customers feel like they are heard, they will build a better relationship with the company, and be more inclined to come back in the future.

3. Accommodate the customer.
It’s true: the customer is not always right. Unfortunately, the customer can drop the ball as often—or more often—than the company. This just comes with being a business. While it can be easy to feel frustrated when customers don’t follow directions, don’t listen or are rude and aggressive, it’s your job as the employee to accommodate the customer as best you can. Keep in mind that every single customer you work with is a potential brand ambassador for the business, so you want every interaction to be as positive as possible. Try to accommodate customers at every point during the support interaction, and your clients will feel appreciated.

4. Fix your mistakes.
This one might go without saying, but let’s say it anyways: fix your mistakes. Even if they’re not your mistakes, still try to fix them. When a business doesn’t take responsibility for its mistakes, it’s a one-way ticket to a bad customer interaction, which can often lead to a bad reputation. When you put in high quality effort with customer support, customers will appreciate the service you provide to fix any errors.

5. Go the extra mile.
Finally, go the extra mile for customers. Not only will going the extra mile help keep current customers happy, it will also put you on the radar for future customers. Consider every customer as a customer for life—the work you do now will influence your future relationship with them. So, be the company that goes the extra mile for customers, whether it’s in your effort to fix the problem, apologize or simply build a relationship. When you go the extra mile, customers will continue to come back well into the future.

Customer service is a critical component of any business strategy, so how do you improve your customer support? Give these ideas a shot and see how you can enhance your customer service efforts to better grow the business.

Your Vision is our Inspiration

Let us combine our printing and marketing expertise with the service necessary to take your project from concept to completion. Business cards to brochures, catalogs to calendars, we'll deliver what you need, on time.